General Terms and Conditions (GTC)

m-cramer Satellitenservices, Matthias Cramer
Holzhofallee 7
64295 Darmstadt
(25.03.2026)

§ 1 SCOPE OF APPLICATION

1.1 These General Terms and Conditions (“GTC”) apply to all contracts, deliveries, and services between the provider and customers – consumers (§ 13 German Civil Code), entrepreneurs (§ 14 German Civil Code), authorities, and military institutions – located domestically or abroad, including within the EU. Any special statutory provisions for foreign/export deliveries, in particular for military use or dual-use, remain unaffected.

1.2 The customer’s or third parties’ terms and conditions shall not apply, even if the provider does not expressly object to their application in individual cases. Any reference by the provider to letters or emails from the customer that contain the customer’s terms and conditions shall not constitute consent to their validity.

1.3 The provider has the right to amend and/or supplement these GTC unilaterally with effect for the future, insofar as this is necessary to protect legitimate interests. The customer will be informed of the intended amendments or supplements in advance with reasonable notice. If the customer does not object to the applicability of the new GTC within two weeks after notification (the “objection period”), the amended GTC shall be deemed accepted by the customer. The provider will point out the right of objection and the significance of the objection period in the notification. In the event of an objection, the customer may continue to use the services under the previous version of the GTC.

1.4 If the parties agree on arrangements that deviate from these GTC, such arrangements shall take precedence. Deviations agreed after the conclusion of the contract must be made in text form to be valid.

§ 2 SUBJECT MATTER OF THE CONTRACT

2.1 The provider operates an online shop at https://m-cramer.shop/.

2.2 The product range includes, inter alia: satellite phones, terminals, modems, accessories, SIM cards and credit (prepaid/postpaid), docking stations as well as further digital services such as codes or top-ups via the customer portal.

2.3 The content and scope of the ordered goods are specified by the online shop offering.

2.4 The customer undertakes not to use the delivered goods and services for unlawful purposes or in an abusive manner, in particular not for terrorism, espionage, or other security-threatening activities. The provider reserves the right to block products or cards in the event of justified suspicion of improper use.

§ 3 CONCLUSION OF CONTRACTS

3.1 The presentation of services on the website, in social networks, in advertisements, and brochures does not constitute a binding offer by the provider to conclude a contract.

3.2 The contract may be concluded directly via an order in the online shop (also as a guest, without registration), electronically (e.g. by email after an offer has been issued), verbally (e.g. by telephone), or via the provider’s customer portal (e.g. for credit top-ups).

3.3 When ordering via the online shop, the customer can place the desired items in the shopping cart by clicking the corresponding button and initiate the order process by clicking on the shopping cart. Within the order process, the customer must truthfully enter the required contact details for shipping and payment. The purchase contract is concluded upon the provider’s express declaration of acceptance by email, delivery of the goods or sending of the credit code, or, in the case of payment methods where the amount is debited immediately (e.g. PayPal), upon completion of the payment at the end of the ordering process.

§ 4 TERMS OF PAYMENT

4.1 The prices stated in the shop on the day of the order in euros plus shipping costs shall apply.

4.2 The purchase price is due immediately upon conclusion of the contract. The customer is obliged to pay in advance, unless otherwise agreed.

4.3 All prices in the shop include statutory VAT unless otherwise indicated.

4.4 Shipping costs are shown separately during the ordering process. For products containing rechargeable batteries, the shipping costs shown during the ordering process are merely a non-binding estimate, as the actual shipping costs cannot be calculated definitively in advance. The final shipping costs will be determined after the contract has been concluded, based on the actual costs incurred by the shipping provider. Should there be a discrepancy, a corresponding adjustment will be made: if the actual shipping costs are lower, the difference will be refunded. If the actual shipping costs are higher, the customer is obliged to pay the difference.

4.5 Customs declaration costs are borne by the provider and included in the price. The customer, however, bears local import duties, taxes (e.g. import VAT), and costs of customs clearance in the recipient country.

4.6 Set-off with counterclaims is only permissible for both parties if acknowledged by the other contractual partner or legally established. The same applies to the exercise of a right of retention.

4.7 If the customer is in default with due payments, the provider reserves the right not to provide further services until the outstanding amount has been settled.

§ 5 DELIVERY AND SHIPPING CONDITIONS

5.1 Deliveries are made by UPS, DHL, Deutsche Post, in individual cases by FedEx, TNT or, for goods that are too large or too heavy, by a freight forwarder, if compatible with shipping
regulations (e.g. for batteries). The provider generally delivers worldwide, except to countries where legal restrictions (e.g. embargoes, sanctions) apply. The customer is responsible for checking whether importation into their country is permitted.

5.2 Delivery times are specified in the shop or in the product description. The stated periods are binding.

5.3 If the carrier returns the goods to the provider because delivery to the customer was not possible, the customer shall bear the costs for reshipment. This does not apply if the customer exercised any existing right of withdrawal at the same time as refusing acceptance, if the customer is not responsible for the circumstance that led to the impossibility of delivery, or if the customer was only temporarily prevented from accepting the offered performance, provided that the provider had announced the performance a reasonable time in advance.

5.4 If the provider is unable to meet agreed delivery deadlines for reasons beyond their control, they shall inform the customer immediately of this circumstance and at the same time communicate the expected or new delivery period. If delivery is also not possible within the newly announced delivery period due to unavailability of the service, the provider is entitled to withdraw from the contract in whole or in part; any consideration already provided by the purchaser (in the form of payment of the purchase price) will be refunded without delay. Unavailability of the service exists, for example, if the provider has not been supplied on time by their supplier despite a congruent covering transaction, if other disruptions in the supply chain occur (e.g. due to force majeure), or if the provider is not obliged to procure in the individual case.

5.5 The provider retains title to the delivered goods until full payment of all current and future claims arising from the purchase contract and an ongoing business relationship (secured claims).

5.6 Until full payment of the secured claims has been made, the goods subject to retention of title may neither be pledged to third parties nor assigned as security. The customer must notify the provider immediately in writing in the event that an application for the opening of insolvency proceedings is filed or if third parties (e.g. seizures) gain access to the goods belonging to the provider. If the third party is not able to reimburse the provider for the judicial and extrajudicial costs of an action pursuant to § 771 ZPO (German Code of Civil Procedure), the customer shall be liable for the loss incurred by the provider.

5.7 For consumers, the risk of accidental loss and accidental deterioration of the goods passes to the customer only upon delivery of the goods. For entrepreneurs, the risk passes upon handover of the goods to the carrier, freight forwarder, or any other person designated to carry out the shipment.

§ 6 LIABILITY

6.1 The provider shall be liable without limitation for intent and gross negligence. For simple negligence, the provider shall only be liable for damages arising from injury to life, body, or health, or from the breach of an essential contractual obligation, the fulfilment of which makes proper performance of the contract possible in the first place and on the observance of which the contractual partner regularly relies; in this case, liability is limited to compensation for the foreseeable, typically occurring damage.

6.2 The customer is solely responsible for ensuring that their devices (e.g. satellite phones, terminals, modems) are technically suitable for the use of the delivered goods and services. The provider accepts no liability for malfunctions resulting from unsuitable or insufficient technical requirements.

6.3 The provider makes no warranty for the continuous and uninterrupted availability of third-party operated satellite networks. Short-term interruptions, restrictions, or disturbances may occur, in particular due to weather conditions, network load, or technical problems. There is no claim to permanent availability.

6.4 The above limitations of liability also apply in favor of the provider’s legal representatives and agents.

§ 7 FINAL PROVISIONS

7.1 For contracts with entrepreneurs, authorities, and military institutions, exclusively the law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For contracts with consumers, German law shall also apply, but only insofar as this does not restrict mandatory consumer protection provisions of the country in which the consumer has their habitual residence.

7.2 Should individual provisions of these GTC, including this provision, be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. In place of the invalid or missing provisions, the respective statutory regulations shall apply.

7.3 The place of jurisdiction is the registered office of the provider. This does not apply to consumers.