Right of withdrawal for customers

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you or a third party commissioned
by you, who is not the carrier, accepted the goods.

To exercise the right of withdrawal, you must inform us (Matthias Cramer, Holzhofallee 7, 64295
Darmstadt, +49 6151 2784880, info@m-cramer.de) of your decision to withdraw from this contract by an
unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal
form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your
exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the
costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of
delivery other than the least expensive type of standard delivery offered by us), without undue delay and
in any event not later than 14 days from the day on which we are informed about your decision to
withdraw from this contract. We will use the same means of payment which you used for the original
transaction, unless we have expressly agreed otherwise. We will charge no fees for the repayment under
any circumstances.

You shall send back the goods or hand them over to us without undue delay and in any event not later
than 14 days from the day on which you communicate your withdrawal from this contract to us. The
deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.You are only liable for any diminished value of the
goods resulting from the handling other than what is necessary to establish the nature, characteristics
and functioning of the goods.

The right of withdrawal does not apply to the following contracts: Contracts for the delivery of goods that
are not prefabricated and for the manufacture of which an individual selection or determination by the
consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back)

• To Matthias Cramer, Holzhofallee 7, 64295 Darmstadt, +49 6151 2784880, info@m-cramer.de
• I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
• Ordered on ()/received on()
• Name of consumer(s)
• Address of consumer(s)
• Date
• Signature of consumer(s) (only if this form is notified on paper)

(*) Delete as appropriate